Delivery Terms | 送貨條款

We deliver only within Hong Kong
including: Hong Kong Island / Kowloon / New Territories
送貨服務只限香港
包括香港島 / 九龍 / 新界

Overall weight of packing
總包裝重量
Standard delivery charge
送貨服務收費
Below 500g
equivalent to 1-2 pack(s) of 200g
500克以下
相當於1-2包 200克
HK$25
500g to 1000g
equivalent to 3-5 packs of 200g
500克-1000克
相當於3-5包 200克
HK$35
1001g to 2000g
equivalent to 6-10 packs of 200g
1001克-2000克
相當於6-10包 200克
HK$55
Over 2000g
equivalent to 11+ packs of 200g
2000克以上
相當於11包或以上200克
Free single trip delivery
免費單次送貨

WhatsApp / Enquiries: +852 9868 6943


Under normal instance, delivery shall be done within 7 working days upon confirmation of order. SENS offers delivery service from Monday to Saturday (10:00am to 6:00pm), except public holidays, to any address within Hong Kong area.
In order to take into account the needs of customers from different regions, we will regularly review and actively expand the scope of delivery, hoping to let more customers enjoy our delivery service.
一般情況下,訂單確認後於7個工作天內送達。SENS於週一至週六(上午10時至下午6時)提供送貨服務,公眾假期除外,可送往香港各區。
我們會定期審視並積極擴大送貨範圍,希望讓更多客戶享受到送貨服務。

Delivery coverage:
送貨範圍:

Delivery service is not available at restricted areas, non-permanent address, frontier closed areas, outlying islands, warehouse and premises which are not accessible by elevator.
Designated outlying island areas including Discovery Bay, Ma Wan and Tung Chung, may subject to additional charge. However, other outlying islands (such as: Cheung Chau, Lantau Island, Mui Wo, Tai O, and Hong Kong International Airport) are currently out of our service coverage area.
If elevator is not available at the premises / out-of-service when the time of delivery, additional stair charge may applies for each floor except the ground floor (every ten steps in sum will regarded as an individual floor).
Regarding the charges of delivery and other additional charges, these shall be paid on cash to the delivery staff directly.
For details of the additional charges, please contact us for more details.
以下地區不設配送服務,包括禁區、非固定地址、邊境範圍、離島、貨倉及未能以升降機直達的樓宇。
指定離島地區包括愉景灣、馬灣及東涌,可能會額外收費。其他離島(例如長洲、大嶼山、梅窩、大澳和香港國際機場)目前不在我們的送貨範圍內。
如果樓宇不設升降機或送貨時升降機停止服務,除了地下那層,每層或會收取額外樓梯費(每十級為一層)。
派送費用及附加費,請直接以現金支付給送貨員。如對額外收費的詳情有疑問,請與我們聯絡。

Self pick-up:
自取貨品:

If you choose self pick-up, please pick up your purchased good(s) within 5 working days after order confirmation at our Tsuen Wan shop during opening hours.
如您選擇自取,請於訂單確認後於5個工作天內,於營業時間到荃灣店取貨。


Prices:
價格細則:

All prices are quoted in Hong Kong Dollars inclusive of the duty tax at the prevailing rate and offered in Hong Kong unless stated otherwise.
除非另有公布,否則所有價格及現行稅率計算的關稅,均以港元計算。

Adverse Weather Arrangement:
惡劣天氣安排:

Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe.
In this event, customer will be contacted to reschedule delivery time.
如遇上惡劣天氣情況,颱風、紅色及黑色暴雨警告訊號生效時,送貨服務將會延期。屆時再聯絡受影響的客戶,另行決定送貨時間。

Losses & Breakage:
遺漏及損壞:

Customers are requested to inspect all goods immediately upon delivery, and shall notify us forthwith for any shortage or damage. We cannot accept responsibility for goods left outside at the customer's request.
Any report of damage or shortage shall not be accepted once if the delivery documents are signed and chopped.
收貨後請立即檢查貨品,如有遺漏或任何損毀,應立即通知我們。
如果收貨單經已簽字或蓋印,日後若有任何損壞或缺失,均不予受理。

Exchange & Refund Policy:
更換及退款:

All goods are offered subject to remaining unsold and subject to our confirmation. All goods sold are strictly non-exchangeable and non-refundable.
In case of any dispute, SENS.COFFEE reserves the right of final decision and interpretation.
售出的商品需經我方最後確認。所有售出的商品均不得更換和退款。
如有任何爭議,SENS.COFFEE 保留條款解釋權及最終決定權。